FAQ
Shipping
Free Shipping is automatically activated during checkout when you spend $69 or more.
You will receive an email notification with the tracking number when we ship your order. Also, the tracking number is available in your My Account.
It pains us deeply to inform you that, despite our best intentions, we are unable to offer shipping services to Canada or any international destinations (exception of US territories).
We currently ship to continental US and to the following territories:
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- American Samoa
- Micronesia
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
It depends on where you are and when you place your order.
Orders placed before our 3 pm ET cut-off time shall be shipped the same day, dependent on order volume.
Orders usually take one business day to process, and we ship most orders by Priority Mail, so it will take 4-5 days to get your order.
If you are located outside continental US, it might take a few more days to receive your order.
Most of the time, we use USPS or an equivalent service from other carriers.
For a seamless and secure payment experience, we offer various options to suit your preferences. You can use either a credit or debit card, with accepted networks including VISA, MasterCard, American Express, Discover, JCB, and Diners Club.
If you prefer the convenience of e-wallets, we gladly accept Apple Pay and Shop Pay as well.
Rest assured that your credit card statement will display a charge from 'THATMOOD' for easy reference.
Billing
On your credit card statement, you will see a charge from "THATMOOD."
If you're looking for assurance, take advantage of our 69-Day Money Back Warranty. It's part of our commitment to ensuring your satisfaction. In addition, we provide a 1-year product guarantee. Feel confident in exploring and indulging in our selection of sex toys and lingerie. Our return and refund policy aims to alleviate any concerns and assist you in making an informed purchasing decision. Our high-quality products will fulfill your desires without straining your budget. Treat yourself with ease and let us take care of the rest.
Find more details here about our 69-Day Money Back Warranty.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.