FAQ

Free Shipping is automatically applied at checkout when your order totals $69 or more. No code needed — just our little treat to you.

Please note that Free Shipping is currently available for US orders only. International orders (Canada & UK) have shipping calculated at checkout based on order weight and destination.

Once your order ships, you'll receive a tracking number by email and it will also be available on your order page in your ThatMood account. If your order ships from multiple warehouses, you'll receive a separate tracking number for each shipment — these may ship at slightly different times, so don't worry if they don't all appear at once.

US orders: Track your package directly on the USPS or UPS website using your tracking number.

International orders (Canada & UK): Your tracking number works on USPS.com as well as your local carrier's website — Canada Post for Canada and Royal Mail for the UK. You'll see key checkpoints like departure from the US and arrival in your country. Once handed off to your local carrier, updates may be less detailed than domestic tracking, but you'll still be able to follow your package along the way.

Yes! ThatMood ships internationally to many countries across North America, South America, Europe, Oceania, and select destinations in Asia.

We offer two international shipping options: USPS First Class Package International and USPS Priority Mail International. Both options with their rates will be available at checkout.

First Class typically delivers within 7–14 business days. Priority Mail International is faster, arriving within 6–10 business days.

Please note that duties, taxes, and customs fees may apply upon delivery and are the responsibility of the buyer.

Some countries restrict the import of certain products. If your country isn't available at checkout, it means we're unable to ship there at this time.

For full details, visit our Shipping page.

We also ship across the entire United States, including the following territories:

• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific
• American Samoa
• Micronesia
• Guam
• Hawaii
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands

Absolutely! We proudly ship to all US military personnel at domestic shipping rates, no matter where they're stationed.

When placing your order, select APO or FPO as your city. Choose the correct Armed Forces designation as your state: AA (Americas), AE (Europe & Middle East), or AP (Pacific). Then select United States as your country.

We also ship to British Forces Post Office (BFPO) addresses. Simply enter your BFPO address and select United Kingdom as your country.

All military orders ship via USPS and may take a little longer than standard domestic delivery depending on location.

It depends on where you are and when you place your order. Orders placed before our 2 PM EST cutoff are often shipped the same day, and most orders are processed within one business day.

US orders: Standard Shipping typically arrives within 5–7 business days, and Priority Shipping within 2–4 business days. If you're located in a US territory or military address, it may take a few extra days.

International orders: First Class Package International typically arrives within 7–14 business days, and Priority Mail International within 6–10 business days. Delivery times may vary depending on customs processing in your country and may be longer during US holidays.

Once your order ships, you'll receive a tracking number by email. You can also find it on your order page in your ThatMood account.

If your order ships from multiple warehouses, you'll receive a separate tracking number for each shipment. These may ship at slightly different times, so don't worry if they don't all appear at once.

US orders: Track your package directly on the USPS or UPS website using your tracking number.

International orders: Your tracking number works on USPS.com as well as your local postal carrier's website.

You'll see key checkpoints like departure from the US and arrival in your country. Once your package is handed off to your local carrier, updates may be less detailed than domestic tracking. You'll still be able to follow your package along the way.

Priority Mail International generally offers more detailed tracking throughout transit.

For a seamless and secure payment experience, we offer various options to suit your preferences. You can use either a credit or debit card, with accepted networks including VISA, MasterCard, American Express, Discover, JCB, and Diners Club.
If you prefer the convenience of e-wallets, we gladly accept Apple Pay and Shop Pay as well.

Rest assured that your credit card statement will display a charge from 'THATMOOD' for easy reference.

Possibly, yes. International orders may be subject to import duties, taxes, and customs fees when they arrive in your country.

These charges are set by your local customs authority, not by ThatMood, and are the responsibility of the buyer.

The exact amount varies by country and order value, so we're unable to predict what you'll owe. If you'd like an estimate beforehand, we recommend checking with your local customs office.

All prices on ThatMood are listed in US dollars (USD).

Your bank or credit card provider will handle the currency conversion at checkout. A small foreign transaction fee may apply depending on your card.

If you're unsure about conversion fees, check with your provider before placing your order.

Yes! International orders follow the same return policy as US orders. The only difference is that return shipping costs are the responsibility of the buyer.

We recommend using a trackable shipping method when sending your return so we can both keep an eye on it.

On your credit card statement, you will see a charge from "THATMOOD."

If you're looking for assurance, take advantage of our 69-Day Money Back Warranty. It's part of our commitment to ensuring your satisfaction.

In addition, we provide a 1-year product guarantee. Feel confident in exploring and indulging in our selection of sex toys and lingerie.

Our return and refund policy aims to alleviate any concerns and assist you in making an informed purchasing decision.

Our high-quality products will fulfill your desires without straining your budget. Treat yourself with ease and let us take care of the rest.

Find more details here about our 69-Day Money Back Warranty.